Creating Exceptional Patient Experience

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Creating Exceptional Patient Experience - 38-minute Webinar

View this recorded webinar to learn more on:

Patient Experience and Customer Service

Communication

Service Recovery

Presenter
Ivan Guerrero, MSHCM
Patient Experience Program Manager

Download Course Slides (PDF):

https://fammedforum.com/wp-content/uploads/2019/12/NJAFP20Patient20Experience20presentation1.pdf

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