Improving Wait Time
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Improving Waiting Time - 37-minute Webinar
Patients who arrive for an office visit can become frustrated when they wait (or feel they wait) a long time before seeing a provider, making the visit less effective for all. So how can a practice identify opportunities and work to reduce waiting time and perceptions in real-time in order to improve? View this recorded webinar to learn more on how to:
- Identify key steps in their patient flow to develop a process map
- Measure waiting in real time to learn where bottlenecks may occur
- Use proven methods to identify factors contributing to waiting time
Presenter
Fran Griffin, RRT, MPA
Improvement Advisor