Handling Patient or Family Complaints


Handling Patient or Family Complaints, 56-minute Webinar

View this recorded webinar to learn more on:

  • First Response Tendencies - Good and Bad
  • Classifying Reaction Types
  • Countering Challenging Patient Situations

The SELF ASSESSMENT Activity can be found in the "Materials" tab above.

Ivan Guerrero, MSHCM
Patient Experience Program Manager

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