Handling Patient or Family Complaints

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Handling Patient or Family Complaints, 56-minute Webinar

View this recorded webinar to learn more on:

  • First Response Tendencies - Good and Bad

  • Classifying Reaction Types

  • Countering Challenging Patient Situations

The SELF ASSESSMENT Activity can be found in the "Materials" tab above.

Presenter
Ivan Guerrero, MSHCM
Patient Experience Program Manager

PDF: Self-Assessment Activity 

PDF:  Download slides

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