Handling Patient or Family Complaints
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Handling Patient or Family Complaints, 56-minute Webinar
View this recorded webinar to learn more on:
- First Response Tendencies - Good and Bad
- Classifying Reaction Types
- Countering Challenging Patient Situations
The SELF ASSESSMENT Activity can be found in the "Materials" tab above.
Presenter
Ivan Guerrero, MSHCM
Patient Experience Program Manager
PDF: Download slides